Shipping policy

SHIPPING POLICY

1. Preparation

Orders are prepared within 4 business days after payment is confirmed, then handed to the carrier.

2. Transit

The carrier’s delivery time is added to these 4 business days. It depends on the destination and the option chosen at checkout.

JOYPPO is not responsible for delays caused by the carrier once the parcel has been handed over.

3. Destinations

JOYPPO ships to France, Europe and internationally, according to the destinations available at checkout. Some destinations are not served.

4. Options and fees

Delivery options and fees are those shown before payment.

• France and Monaco: home delivery is free.
• Other destinations: the rate depends on the delivery zone and is shown at checkout.

5. Order tracking

Once the order has shipped, an email with a tracking number is sent so you can follow the parcel.

6. Delivery issues

If a parcel is lost, damaged or not delivered, please contact customer service as soon as possible at:

Email: sophie@joyppo.com