Refund policy
REFUND AND RETURNS POLICY
1. Return window
In accordance with European law, customers have 14 days from receipt of their order to request a return or a refund.
2. Return conditions
To be eligible for a refund, the item must:
- Be unworn
- Be unwashed
- Be in its original condition
- Include all labels
- Be returned in its original packaging
3. How to return
To make a return, please contact customer service at:
Email: sophie@joyppo.com
Once the request is approved, return instructions will be sent to you.
4. Return costs
Except in the case of a defective product or an error by JOYPPO, return shipping is paid by the customer.
5. Refunds
Once the product has been returned and inspected, the refund is made to the original payment method.
The refund is issued within 14 days of receiving the return.
6. Items that cannot be refunded
- Worn or damaged items
- Items without labels
- Personalised products
- Gift cards